GDPR Privacy Policy

Privacy Policy

Rachael Sells Cakes is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when accessing or using our website, purchasing our products, or interacting with our services.

  1. Information We Collect

We may collect the following types of personal information from you:

  • Contact information: such as your name, email address, phone number, and shipping address.
  • Payment details: including credit card information or other payment method details necessary to process your orders.
  • Order information: such as the products you purchase, order history, and transaction details.
  • Communication data: including any correspondence, inquiries, or customer support interactions with us.
  • Usage information: collected through cookies and similar technologies when you visit our website, such as your IP address, browser type, device information, and browsing patterns.
  1. Use of Personal Information

We use the collected personal information for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery.
  • Communicating with you regarding your orders, inquiries, or customer support requests.
  • Improving our products and services based on your feedback and preferences.
  • Sending promotional offers, newsletters, or marketing communications (with your consent).
  • Analysing website usage to enhance user experience and improve our website's functionality and content.
  • Complying with legal obligations and protecting against fraud or unauthorized activities.
  1. Data Sharing and Third-Party Services

We may share your personal information with trusted third-party service providers who assist us in conducting our business operations, such as:

  • Payment processors to facilitate secure payment transactions.
  • Shipping carriers to fulfil and deliver your orders.
  • Email service providers to send order confirmations and updates.
  • Analytics and website optimization services to analyse user behaviour and improve our website's performance.

These third-party service providers have access to the necessary personal information only to perform their functions on our behalf and are obligated to protect the confidentiality and security of your data.

We may also disclose personal information if required by law or to protect our rights, safety, or the rights, safety, or property of others.

  1. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

  1. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you and receive a copy of that information.
  • Correction: You can request to correct any inaccuracies or incomplete information we hold about you.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.
  • Consent Withdrawal: You can withdraw your consent for us to process your personal information for marketing purposes.
  • Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights or for any privacy-related inquiries or concerns, please contact us using the information provided at the end of this Privacy Policy.

  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over the content or practices of these third-party sites and are not responsible for their privacy policies or practices. We recommend reviewing the privacy policies of any third-party sites you visit.

  1. Updates to this Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

RachaelSellsCakes.com

SUMMARY

Customer Data Collection and Usage Summary

At Rachael Sells Cakes, we collect and utilize customer data to ensure a seamless and personalized experience for our clients. Here's a brief overview of why we collect customers' data and how we handle their information:

1. Order Fulfilment: We collect essential customer information such as names, addresses, and contact details to efficiently process and deliver your cake orders. This data is vital to ensure accurate and timely delivery to the specified address.

2. Order History: By keeping track of who has ordered what, we can provide better customer service and address any inquiries you may have about past orders. This history allows us to understand your preferences and provide recommendations for your future cake selections.

3. Payment Management: We retain payment-related information to track successful transactions and manage billing. This enables us to process payments securely and provide receipts or invoices as needed.

4. Communication: We may use your contact information to communicate about order updates, delivery details, or any issues related to your cake orders. This ensures that you stay informed and have a smooth experience with us.

5. Personalized Experience: With your order history and preferences, we can enhance your future interactions with personalized recommendations and special offers tailored to your tastes.

6. Data Security: Your privacy and data security are of utmost importance to us. We employ robust measures to protect your information from unauthorized access, ensuring your data remains confidential and secure.

Rest assured, we handle your data with care and respect your privacy. If you have any concerns or would like to know more about how we manage customer information, please don't hesitate to contact us.

Thank you for choosing Rachael Sells Cakes for your cake needs.

Sincerely, Rachael Sells

Cake Decorator and Baker 

Rachael Sells Cakes